What is an HSA/FSA account?

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are tax-advantaged savings accounts that help you to pay for healthcare expenses.

What is Flex and what is their relationship with RegimenPro?

RegimenPro has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy multiple brands with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.

How much will I save using my HSA/ FSA funds?

Since these funds are pre-tax, you will save up to 30-40%!

Do I need a prescription to purchase products with HSA/FSA dollars?

No, but some products require documentation from a licensed healthcare provider stating that the item is necessary to treat or manage a specific medical condition. This documentation is called a Letter of Medical Necessity (LOMN). If a product requires a LOMN, Flex facilitates a chat-based consultation that generates the letter in real time.

What is a Letter of Medical Necessity?

A letter is essentially a note from a doctor stating that you are purchasing an item to treat or manage a medical condition. More details can be found below.

Can I also get/use a Letter of Medical Necessity from my doctor or health care provider?

While Flex offers a telehealth consultation within the checkout process for a frictionless experience, you may request a LOMN from your health care provider instead and submit your purchase for reimbursement with your FSA/ HSA administrator.

Why is my HSA/FSA Card being declined?

HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Please reach out to your HSA/FSA administrator to confirm your balance.

My HSA/FSA claim was denied. What should I do?

We strongly recommend checking with your HSA/FSA provider to confirm if the items you are purchasing are eligible prior to completing your purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to support@withflex.com and they will provide more information. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s important to check prior to purchase.

If I do not have enough funds in my HSA/FSA account to cover my purchase in full, can I still use Flex at checkout?

Yes, you may use the remaining funds on your purchase of eligible items, and a credit or debit card to cover the remainder.

When will I receive my itemized receipt?

Flex will email you an itemized receipt within two hours of your purchase.

I submitted my Flex itemized receipt for reimbursement and my FSA requires more information.

Please forward the request from your FSA to support@withflex.com, who can assist with additional information or a new receipt.

What happens if I need to return an HSA/FSA eligible item?

Your return will follow the same process and policies for all items at RegimenPro.

Can I purchase my HSA/FSA eligible item with a subscription?

No, unfortunately, this is unavailable at this time.

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How HSA/FSA Works

Four steps is all it takes to use your HSA/FSA pre-tax dollars with RegimenPro - and start saving on your beauty favorites.

Step One

Build Your Cart
Look for the "HSA/FSA Eligible" marker on product pages. Eligible categories include sunscreens, skin care, and beauty and wellness tools and devices.

Step Two

Select Flex at Checkout
Pay with HSA/FSA. If you don't have your HSA/FSA card handy, you can also check out with a regular credit or debit card and submit your receipt to your HSA/FSA administrator for reimbursement. Please note that subscriptions with Flex payments are not available at this time.

Step Three

Confirm Eligibility

You may need to fill out a quick telehealth questionnaire to confirm eligibility for some products. Simply complete the prompts and proceed to payment.

Step Four

Enter HSA/FSA Card Details

Then, complete checkout. Flex will email an itemized receipt and, if applicable, a Letter of Medical Necessity. Keep these documents in case your HSA/FSA provider requests them.

Shop all skin care products that qualify under your HSA and/or FSA benefits on RegimenPro. From dermatologist-recommended treatments to solutions for chronic skin conditions like acne, eczema, and rosacea, these products are both effective and eligible. Explore our curated collection and invest in skin care that supports your health.

Nu-Derm Exfoderm® $105.00

: Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are tax-advantaged savings accounts that help you to pay for healthcare expenses.
: RegimenPro has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy multiple brands with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.
: Since these funds are pre-tax, you will save up to 30-40%!
: No, but some products require documentation from a licensed healthcare provider stating that the item is necessary to treat or manage a specific medical condition. This documentation is called a Letter of Medical Necessity (LOMN). If a product requires a LOMN, Flex facilitates a chat-based consultation that generates the letter in real time.
: A letter is essentially a note from a doctor stating that you are purchasing an item to treat or manage a medical condition. More details can be found below.
: While Flex offers a telehealth consultation within the checkout process for a frictionless experience, you may request a LOMN from your health care provider instead and submit your purchase for reimbursement with your FSA/ HSA administrator.
: HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Please reach out to your HSA/FSA administrator to confirm your balance.
: We strongly recommend checking with your HSA/FSA provider to confirm if the items you are purchasing are eligible prior to completing your purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to support@withflex.com and they will provide more information. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s important to check prior to purchase.
: Yes, you may use the remaining funds on your purchase of eligible items, and a credit or debit card to cover the remainder.
: Flex will email you an itemized receipt within two hours of your purchase.
: Please forward the request from your FSA to support@withflex.com, who can assist with additional information or a new receipt.
: Your return will follow the same process and policies for all items at RegimenPro.
: No, unfortunately, this is unavailable at this time.

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