FAQ

How Can We Help You?

1.When will I receive my order?-

View your full order history here.

2.How do I return an item?+

In order to obtain a refund on a Warranty-eligible product, the original purchaser of the Product must first contact a representative of RegimenPro’s Customer Service at customerservice@regimenpro.com or 855-576-1800 to explain the reason for seeking a refund/return. If the Customer Service representative verifies the product is covered by the Warranty described herein, the representative will issue a Return Authorization to the original purchaser. Read our full return policy here.

3.Can I change my order?+

Once an order is placed, you must contact customer service to request to cancel, return, or change an item. Contact a representative of RegimenPro’s Customer Service at customerservice@regimenpro.com or 855-576-1800.

4.Why is my order shipped in multiple packages?+

To ensure their quality, our products are shipped directly from the manufacturer, and may arrive separately.

5.What payment methods do you accept?+

Visa, MasterCard, American Express, Discover.

6.How can I change or cancel my subscription?+

You can edit the frequency, delivery date, as well as cancel your subscription under the Manage Subscriptions tab in your account. Once an order is placed, you must contact customer service to request to cancel, return, or change an item. Contact a representative of RegimenPro’s Customer Service at customerservice@regimenpro.com or 855-576-1800.

7.How do I view my future deliveries?+

You can view your recent orders as well as your recent subscription orders on the Account Dashboard. To view your full order history visit the Orders & Tracking tab in your account.

8.How do I update my billing/shipping information?+

You can update your billing and shipping information under the Account Settings tab in your account.

9.Why do I need a specialist to create an account?+

To join the RegimenPro network, you must be enrolled by one of our participating skincare professionals. The products on RegimenPro are physician dispensed because of their potency and efficacy. By enrolling with a physician you are ensuring that these are the best products for your skin.

10.How do I find a product in my regimen?+

By clicking on Your Regimen or the RegimenPro logo, you can view products in your regimen as well as previously recommended products.